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November 19, 2014 – Bangalore Aviation

Daily Archives: November 19, 2014

Opinion: Indigo passenger pilot spat: on-time needs an empathetic human touch

November 19, 2014 6

IndiGo_A320 classic VT-INT. Photo: Devesh Agarwal.

India’s largest domestic airline prides itself on being punctual. It’s tagline “on-time is a beautiful thing” describes the core pillar that the air traveller wants today, predictability. Punctuality has become part of the airline’s DNA. The airline has adopted processes and equipment to meet its punctuality goals. For example IndiGo slavishly closes its counters exactly 45 minutes before a flight’s …

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