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Air India delay in Gatwick – Indian media should learn from Ben Mutzabaugh, USA Today – Bangalore Aviation

Air India delay in Gatwick – Indian media should learn from Ben Mutzabaugh, USA Today

October 18, 2011 Comments Off on Air India delay in Gatwick – Indian media should learn from Ben Mutzabaugh, USA Today 230 Views

Without a doubt, passengers of Air India had a harrowing time at London. Inside information seems to suggest that they airline’s precarious financial condition has played a role.

While most Indian media outlets were on their usual high pitched drum-beating reporting, one might say rants, about the incident, I was thoroughly impressed with the quality of reporting by Ben Mutzabaugh in his column Today in the sky. In his article Ben calmly reports the incident.

In addition to his own vast knowledge, he relies on and cites the reports of news media from across the world to produce a complete and calm report of a what can be only described as a nasty incident thanks to extreme indifference and illogical thinking of an airline and its employees, exaggerated by its pathetic financial condition.

Many members of the Indian media read Bangalore Aviation, and I most humbly request them to take the time to study and take ques from Ben’s article and methodology.

Thanks Ben for showing the way.

About Devesh Agarwal

A electronics and automotive product management, marketing and branding expert, he was awarded a silver medal at the Lockheed Martin innovation competition 2010. He is ranked 6th on Mashable's list of aviation pros on Twitter and in addition to Bangalore Aviation, he has contributed to leading publications like Aviation Week, Conde Nast Traveller India, The Economic Times, and The Mint (a Wall Street Journal content partner). He remains a frequent flier and shares the good, the bad, and the ugly about the Indian aviation industry without fear or favour.

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